Two users recently tweeted that the addon creates duplicates.

If the addon really created duplicates it’d be a serious bug.  Neither of these folk filed a bug report so it’s impossible to know for sure.

But while bugs are always possible, it’s far more likely that these reports reflect a misalignment between expectations and the reality of slow sync.

Even though two contacts might appear to be the same, even a tiny difference (such as a space in a phone number) means that slow sync treats them as entirely different contacts, and one of each appears in the merged set.

The next release of the addon aims to improve transparency during slow sync by explaining:

• what is happening
• why it is happening
• as it is happening

Transparency promotes trust.

Thanks to @zigurd and @ceonyc for the tweets that prompted these reflections.

Happy syncing!

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6 Nov 2009 at 4:22 pm | Posted in Development.
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